1. Click on-line registration, including your credit card information for billing purposes. Your activation and monthly fee will be automatically billed to your account.
2. Press "Submit".
3. Your user ID and fax number will be forwarded by email within 1 business day.

To send a fax:

1. Start your email program and create a new message. The email message format must be set as plain text only.
2. In the "To" field, enter the destination fax number followed by @faxmail.com. The destination fax number must include the country code + area code + local number without any spaces between the numbers. For example: 16137376643@faxmail.com.
3. Enter the recipient's name in the " subject " field of the email. This information will appear in the fax header (the subject field is optional).
4. In the body of the email, provide any text you want faxed with the body of the email. This text will be converted to a fax image using a 12 point fixed width font. You can also attach one or more files to your email message (ie: Word, Excel and HTML)
5. Click Send.

1. As soon as you receive your new PFP number, you can begin receiving faxes as email attachments.
2. Retrieve your faxes by checking your email for a document called "Fax to Email Delivery".
3. When you receive a fax, open the fax attachment by double clicking on it.

For a complete list of the files we support, click here.

When you send a fax: Upon receipt of your email, we will begin sending your fax to its destination(s) immediately. If not successful on the first attempt, it will be resent 2 more times at 3-minute intervals. Note: You will not be charged for unsuccessful faxes.

When you receive a fax: We immediately convert your fax to an email and forward it to you. The only reason for a delay would be the result of a delay by your internet service provider.

An email confirmation notice with the following information will be sent to you as soon as the delivery results are known, ie:

Fax was sent successfully
Reference No. :
Sent At :
# of pages :
To fax # :

No. All messages are stored in your email account, waiting for you to retrieve them whenever you want.

No. Your PFP number is an "always-on, never busy" number. Multiple faxes can be received simultaneously.

Yes. Faxes sent to your PFP number can be sent to up to 3 email addresses simultaneously. This is ideal if you want faxes to go to both your email and your administrative assistant's email addresses, or if you want faxes to go to both your work and home email accounts.

A 10-page fax plus a cover page is approximately 320 kb.

You can send your fax to 9 destinations at one time. Whenever you send a fax to more than one destination at one time, this is considered a Broadcast Fax, not a Single Fax. As a result, it will be included in the Broadcast report of your Fax Status and Fax History web pages

An administration fee of $25 will apply for each special request to search our historical data logs to locate previously sent faxes. Some reasons why you may need your fax resent: you lost your fax; you forgot to tell us that your email address changed; server or other technical problems within your organization, etc..

No we do not include our advertisements on your faxes. Virtual Fax is your personal communication medium and we do not interfere with the document in any way.

No one can view your password. It is stripped from your fax before it is forwarded to the final destination.

Yes, we do offer Corporate Pricing. We offer discounts to customers who send or receive high volumes of faxes and we also offer discounts to customers who wish to register more than 10 accounts. When registering multiple accounts, each person is given their own personal toll free number for receiving faxes. We can setup your accounts so that they "pool" (or share) everyone's usage. This means that your group of accounts will be treated like an individual account and share the total number of pages available. If one person goes over their "usage limit", they can use the available pages from another account that hasn't reached their limit. Please contact us to learn more about our corporate Plans.

Yes, we have some higher volume packages available for corporate customers and heavy fax users. Please contact us to learn more about our higher volume pricing plans.

Yes, we offer the choice between a monthly or annual service fee to maintain your fax number and from there, each page that you send is on a "Pay as you go" plan. View our PFP Pricing for more information.

Yes, we offer the choice between a monthly or annual service fee to maintain your fax number and depending on the package you choose (Local or Toll Free), we include some free inbound pages. From there, each page that you send is on a "Pay as you go" plan. View our PFP Pricing for more information.

Customers in the US do not pay taxes. Canadian customers pay PST and GST according to Provincial regulations.

No, there is only a Terms and Conditions that you must agree to when registering for the service. It is part of the online registration process. There is no contract that requires you to remain a customer for a minimum length of time.

No, there is no minimum registration period. We charge you at the beginning of every month for the service. If you no longer wish to use the service simply contact us and we will cancel your account - you will not be charged for the following month.

Yes, you can change your package after registering without penalty. Simply contact us and let us know which package you would like to switch to.

Click here for a list of our international prices per page.

To send and receive faxes all you need is an email account and Internet access. To enhance your user experience we recommend Netscape 4.75 or Internet Explorer version 5.0 or higher.

When receiving faxes, they will arrive as PDF attachments to your email. All that you need to read a PDF is the Free Adobe Reader - available at Adobe.com. Alternatively, you can choose to receive faxes as TIFF images. The imaging application you require to view multi-page TIF files (faxes) should already be installed on your computer.

Our registration page that requests your credit card information, and our password protected account pages are housed on a secure server using SSL encryption.

No. In order to ensure your security and confidentiality, our system is completely automated. Once your message arrives at your Virtual Fax number, it is sent directly to your email address then removed from our server.

We do have customers who are Macintosh users and enjoy our service, however it is not a supported platform.

Yes you can. As long as you can send and receive email you can use Virtual Fax, because it does not rely on a dedicated phone line, but uses your email service instead.

As long as your email is MIME compliant you will be able to use PFP.